FAQs
How do I burn bukhoor using traditional charcoal?
Hold a charcoal disc with heat-resistant tongs and light the edge. Once it sparks and develops a thin coating of gray ash (usually after 1–2 minutes), place it inside your mabkhara (burner) and set a small piece of bukhoor on top to release the scented smoke.
How long does UK delivery take?
Orders are processed within 1 to 3 business days. Once dispatched, standard UK delivery takes 2 to 4 business days.
What is your return and refund policy?
To maintain strict hygiene and safety standards, all opened bukhoor, fragrance oils, and scented items are final sale. Unopened accessories can be returned within 14 days of receipt. If an item arrives damaged or incorrect, please notify us within 48 hours of delivery with photos for a replacement or store credit.
Do you ship internationally?
Yes, we ship to select international destinations. Customers outside the UK are responsible for any local customs duties, import taxes, or local handling fees assessed upon arrival.